ComplaintAdda

Editorial Policy

Our commitment to accuracy, transparency, and authoritative consumer guidance.

ComplaintAdda is a trusted, independent information platform. To maintain our reputation and satisfy the highest criteria of informational E-E-A-T, we follow a strict set of editorial policies outlined below.

1. Primary Sourcing & Citation Guidelines

We do not publish hearsay, anecdotal evidence, or third-party summaries. Every guide on our platform is researched and written by directly referencing primary official sources, including:

  • Official websites of central and state government departments (.gov.in, .nic.in).
  • Official circulars, notifications, and Master Directions issued by statutory regulators (RBI, SEBI, TRAI, IRDAI).
  • Legally enacted acts, such as the Consumer Protection Act, 2019, or the Information Technology Act, 2000.
  • We link directly to the official government filing portals in every article, allowing you to file complaints directly.

2. Peer-Review & Fact-Checking Workflow

Before any guide is published, it undergoes a dual-layer quality check:

  • Initial Draft: Compiled by a junior researcher or legal writer referencing active official guidelines.
  • Secondary Verification: Reviewed by a senior editor or legal counsel to double-check step-by-step procedures, required document checklists, fee structure details, and emergency helplines.
  • Fact-Check Seal: Only pages that satisfy this dual-verification criteria receive the 'Fact Checked' badge.

3. Periodic Auditing & Revision Cycle

Helpline numbers, government portals, and legal procedures change constantly. We prevent information decay through scheduled updates:

  • Routine Audits: Every article is scheduled for automatic audit every 90 days.
  • Urgent Updates: If a regulator issues a major change (e.g., UPI limits or cyber crime reporting changes), our teams update the respective guide within 24 hours.
  • Transparency: The 'Last Updated' timestamp at the top of each article shows the exact date it was last reviewed.

4. Editorial Independence

We are strictly independent. We do not accept sponsorships from companies, banks, or payment gateways to write favorable guides. Our recommendations are determined solely by official escalation structures.

5. Correction Requests & Grievances

If you find a typo, broken link, or outdated information in our guides, please report it immediately to complaintaddaa@gmail.com. We investigate all feedback and execute verified modifications within 48 business hours.