Complaints

Clear, verified guides on complaints, cyber fraud, consumer rights and legal basics — built for every Indian citizen.

UPI Fraud Reporting & Fund Recovery Guide

Victim of a fake UPI collect request, malicious QR code, fraudulent payment link, or screen-sharing app scam on Google Pay, PhonePe, Paytm, or BHIM? Learn the exact process to call 1930, trigger an NPCI chargeback, and recover your money.

Bank Complaint & RBI Ombudsman Resolution Guide

Wrongful bank debit, failed ATM cash withdrawal, unauthorized online transfer, minimum balance penalty, or poor service? Learn how to lodge a formal bank complaint and escalate to the RBI Integrated Ombudsman System.

Cyber Crime Reporting & National Helpline 1930 Guide

Victim of cyber fraud, hacked WhatsApp/Instagram, email phishing, online blackmail, sextortion, or identity theft? Learn how to call 1930 and file an official report on cybercrime.gov.in.

Online Shopping Fraud & E-Commerce Complaint Guide

Victim of non-delivery, fake product, empty box, rejected return request, or counterfeit item on Amazon, Flipkart, Meesho, Myntra, or Instagram shops? Learn how to file a complaint on NCH 1915, report to the Grievance Officer under E-Commerce Rules 2020, and petition e-Daakhil consumer court.

Illegal Loan App Harassment & Recovery Agent Blackmail Legal Protection Guide

Victim of abusive threats, morphed photo blackmail, gallery data extortion, or unauthorized contact list calls by illegal instant loan apps or recovery agents? Learn how to revoke app permissions, report to National Cyber Crime Helpline 1930, file an RBI Sachet portal complaint, and enforce RBI Digital Lending Guidelines 2022.

Credit Card Fraud & Unauthorized Transaction Chargeback Guide

Victim of unauthorized international credit card debits, physical card skimming, PIN theft, phishing, or billing fraud on SBI, HDFC, ICICI, Axis, or Kotak credit card? Learn how to block your card, lodge a chargeback dispute, and enforce RBI Zero Liability protection.

SIM Swap Fraud, TAFCOP Audit & Telecom Grievance Guide

Sudden loss of mobile network coverage followed by unauthorized bank debits or OTP theft? Learn how scammers clone your SIM card, how to audit fake mobile connections on DoT's Sanchar Saathi TAFCOP portal, block your SIM, and recover lost funds.

Digital Arrest Scam Reporting & Legal Safety Guide

Threatened by callers claiming you are under 'Digital Arrest' by CBI, ED, Narcotics Bureau (NCB), Police, or Customs over a fake FedEx drug parcel or money laundering case? Learn why 'Digital Arrest' is a 100% fake legal hoax, how to hang up, call 1930, and report suspect numbers on DoT's Chakshu portal.

Electricity Dispute & Billing Complaint Legal Redressal Guide

Victim of inflated electricity bills, wrong meter reading, burnt meter replacement delay, unauthorized load sanction charges, frequent unscheduled power cuts, or delayed new connection by state DISCOMs (UPPCL, MSEDCL, TANGEDCO, WBSEDCL, BESCOM, PSPCL) or private utilities (BSES, Tata Power, Torrent)? Learn how to lodge a 1912 ticket, petition Consumer Grievance Redressal Forum (CGRF), and file before the Electricity Ombudsman under Electricity (Rights of Consumers) Rules 2020.

Health Insurance Claim Rejection & Cashless Denial Legal Redressal Guide

Victim of unfair health insurance claim rejection, cashless pre-authorization denial, non-disclosure/pre-existing disease (PED) false allegations, arbitrary room rent proportionate deductions, or delayed reimbursement by Star Health, Care Health, Niva Bupa, HDFC ERGO, ICICI Lombard, New India Assurance, or SBI General? Learn how to escalate to Grievance Redressal Officer (GRO), register on IRDAI Bima Bharosa Portal (155255), and file a petition before the Insurance Ombudsman under IRDAI Policyholder Protection Master Circular 2024.

RERA Builder Delay, Possession Default & Homebuyer Refund Legal Guide

Victim of delayed flat possession by builder, refusal to pay monthly delay interest, unapproved layout changes, structural defects within 5 years, non-registration of project under RERA, or builder altering super built-up area? Learn how to file complaints on State RERA Portals (MahaRERA, UP RERA, HRERA), claim statutory refund with interest under Section 18 RERA Act 2016, approach NCLT under IBC Section 7, and petition Consumer Court.

Flight Cancellation & Airline Passenger Rights Legal Redressal Guide

Victim of flight cancellation without notice, denied boarding due to overbooking, 6+ hour flight delay without free meals/hotel, lost or damaged checked baggage, delayed ticket refund, or misleading convenience fees by IndiGo, Air India, SpiceJet, Akasa Air, Vistara, or international carriers? Learn how to enforce DGCA Civil Aviation Requirements (CAR Section 3, Series M, Part IV), lodge a ticket on Ministry of Civil Aviation AirSewa Portal (airsewa.gov.in), and claim up to ₹20,000 statutory compensation.

Medical Negligence, Hospital Malpractice & Doctor Grievance Legal Guide

Victim of surgical error, wrong diagnosis, accidental swab/instrument left inside body, refusal of emergency care, overcharging without bill itemization, or hospital withholding medical records post treatment? Learn how to file ethics complaints before State Medical Council (SMC) & National Medical Commission (NMC), file Consumer Court suit under Consumer Protection Act 2019 (*IMA v. V.P. Shantha*), and register FIR under BNS Section 106 (*Jacob Mathew* guidelines).

E-Commerce Refund Not Received & Online Shopping Return Legal Guide

Victim of uncredited refund after courier pickup, failed checkout payment debit, forced store credit/wallet refund instead of original bank account, fake 'wrong item returned' seller claims, or arbitrary cancellation fees by Flipkart, Amazon, Meesho, Myntra, Ajio, Nykaa, Tata CLiQ, or Zomato/Swiggy? Learn how to enforce Consumer Protection (E-Commerce) Rules 2020, track Bank ARN/RRN numbers, lodge an NCH 1915 ticket (consumerhelpline.gov.in), and claim RBI TAT penalty interest.

WhatsApp Fraud & Online Cyber Scam Legal Redressal Guide

Victim of WhatsApp part-time job task fraud (YouTube like/Google review scam), WhatsApp video call blackmail (Sextortion), fake international calls (+92, +84, +62, +234), friend profile cloning emergency money requests, APK malware link hack, or KBC lottery scam? Learn how to call Cyber Helpline 1930 within the Golden Hour, report on National Cyber Crime Portal (cybercrime.gov.in), block numbers on DoT Sanchar Saathi Chakshu portal, and file under BNS 2023 and IT Act Sections 66C & 66D.

Investment Scam

Fake trading apps, Ponzi schemes, and social-media investment 'gurus' promising guaranteed high returns. Learn the warning signs and how to report losses.

Fake Job Scam

Fraudulent job offers demanding registration fees, security deposits, or 'training charges' before you even start. Know how to spot and report them.

Amazon Complaint

Amazon order issue not resolved by customer care — wrong item, no refund, or account problem? Here's how to escalate it properly.

Flipkart Complaint

Flipkart refund stuck, wrong item delivered, or seller not responding? Here's the exact escalation process beyond in-app support.

Meesho Complaint

Meesho order never arrived, refund pending, or product doesn't match what was shown? Here's how to escalate beyond app support.

Myntra Complaint

Myntra return picked up but refund not credited, or wrong size/item delivered? Here's the correct escalation process.

Ajio Complaint

Ajio order delayed, refund stuck, or received a used/defective item as new? Here's how to escalate correctly.

Fake Online Store Fraud

Paid an independent website (not Amazon/Flipkart) for a product that never arrived, and now the site is unreachable? Here's how to report it.

Wrong Product Delivered

Ordered one item but received something completely different? Here's how to get a refund or replacement, and when to escalate further.

Return Request Rejected

Platform rejected your valid return request citing 'policy violation' or 'quality check failed'? Here's how to challenge it.

Fake / Counterfeit Product Received

Received a counterfeit version of a branded product you paid full price for? Here's how to get a refund and report the seller.

Courier Scam

A fake 'delivery agent' asked for an OTP to mark a return as complete, or you got a call about a 'held' parcel demanding payment? Here's what's happening and how to report it.

E-Commerce Legal Framework & Consumer Rights Guide

Comprehensive legal master guide to Indian Consumer Protection (E-Commerce) Rules, 2020, mandatory Nodal Grievance Officer rules, CCPA dark pattern bans, NCH 1915 conciliation, and e-Daakhil consumer court filing against e-commerce portals.

Seller Fraud Complaint (Marketplace)

A third-party seller on a marketplace took your payment but never shipped, or shipped something worthless? Here's how to hold both the seller and platform accountable.

Damaged Product Complaint

Product arrived broken, cracked, or damaged in transit? Here's how to document it correctly and get a full refund or replacement.

Warranty Claim Rejected

Manufacturer or seller refused your valid warranty claim on a defective product? Here's how to challenge the rejection and escalate.

Cash on Delivery (COD) Fraud

Received a COD parcel you never ordered and were pressured to pay, or paid COD for an empty/wrong box? Here's how both scams work and how to report them.

Fake Tracking Scam

Tracking shows 'delivered' but you never received the package, or you got an SMS/link about a delivery you never expected? Here's what's really going on.

Marketplace Scam (OLX/Quikr/Facebook Marketplace)

Sent an advance payment for a second-hand item on OLX, Quikr, or Facebook Marketplace and the seller vanished? Here's how classifieds fraud works and how to report it.

Consumer Court E-Commerce Complaint

Every escalation route with the platform has failed — here's exactly how to file an e-commerce dispute in consumer court via e-Daakhil.

Online Order Not Delivered

Order stuck 'in transit' for weeks with no updates, or simply never arrived? Here's how to escalate a non-delivery complaint effectively.

Nykaa Complaint

Wrong shade, expired product or refund delay from Nykaa? Here is the exact escalation path.

Telegram Scam

Lost money in a Telegram task/investment group scam? Here's how to report it and alert the platform.

Instagram Scam

Fake giveaway, cloned profile or Instagram shopping fraud? Know how to report and recover your account.

Facebook Scam

Fake Marketplace listing, hacked account or friend-impersonation scam on Facebook? Here's how to report it.

OLX Scam

Fake buyer/seller, advance payment fraud or army-personnel scam on OLX? Here's how to report and stay safe.

QR Code Scam

Scanned a QR code and lost money instead of receiving it? Here's how QR scams work and how to report them.

Remote Access App Scam

Tricked into installing AnyDesk/TeamViewer by a fake support agent? Here's how to report and secure your device.

KYC Update Scam

Got a message to 'update KYC' or your SIM/bank account will be blocked? Here's how the scam works and how to report it.

Sextortion Scam

Being blackmailed with a video call recording or morphed photos? Here's how to report it safely and confidentially.

Crypto Scam

Lost money in a fake crypto investment or exchange scam? Here's how to report it and what recovery is realistic.

Fake Trading App Scam

Duped by a fake stock/forex trading app showing inflated profits? Here's how to report it and alert SEBI.

ATM Fraud

Card skimming, cash not dispensed but debited, or ATM card swap fraud? Here's the exact complaint process.

Unauthorized Transaction Complaint

Money deducted from your account without your knowledge? Know your zero-liability rights and how to claim them.

Bank Account Freeze Complaint

Your bank account frozen due to a police/cyber crime lookout or KYC issue? Here's how to get it unfrozen.

Personal Loan Fraud

Fake loan app charging upfront fees or harassing you for a loan you never took? Here's how to report it.

Insurance Claim Repudiation & Policy Mis-selling Legal Redressal Guide

Victim of rejected health/life insurance claim, mis-sold policy by agent with fake promises of guaranteed returns, policy cancellation post 15-day free-look period, uncredited cashless hospital approval, or delayed claim settlement beyond 30 days? Learn how to lodge complaints on IRDAI Bima Bharosa Portal (bimabharosa.irdai.gov.in), call 155255, file before Insurance Ombudsman under Ombudsman Rules 2017, and enforce Section 45 Insurance Act 1938.

Mutual Fund Scam

Fake mutual fund scheme, forged NAV statements or unauthorized switching of your investments? Here's how to report it.

EMI Dispute Complaint

Wrong EMI amount deducted, EMI charged after loan closure, or hidden charges? Here's how to dispute it.

Consumer Court Complaint

Company not resolving your issue despite repeated follow-ups? Here's how to file a case in the Consumer Commission.

Product Defect Complaint

Bought a defective product and the manufacturer won't replace or refund it? Here's the correct complaint process.

Service Deficiency Complaint

Paid for a service but got poor or incomplete delivery? Here's how to hold the provider accountable.

False Advertising Complaint

Misled by an exaggerated or false advertisement? Here's how to report it to ASCI and consumer authorities.

Overcharging Complaint

Charged more than MRP or the advertised price? Here's how to report overcharging and get your money back.

Water Supply Complaint

No water supply, contaminated water, or wrong water bill from your municipal board? Here's how to escalate it.

Municipal Complaint

Garbage not collected, broken roads, or illegal construction in your area? Here's how to file a municipal complaint.

Property Tax Complaint

Wrongly assessed property tax or refund not processed after correction? Here's how to dispute it with the municipal body.

Passport Application Delay & Police Verification Grievance Legal Guide

Stuck passport application, delayed police verification at Special Branch, rejected Tatkaal request, wrong personal particulars printed, lost passport in speed post transit, or refusal by Regional Passport Office (RPO)? Learn how to lodge grievance on Passport Seva (passportindia.gov.in), escalate to CPGRAMS, file RTI under Passports Act 1967, and petition Appellate Authority under Section 11.

Indian Railways Complaint & RailMadad Legal Redressal Guide

Victim of train delays, uncleaned toilets, dirty linen, non-functional AC/fans, pantry food poisoning, uncredited IRCTC TDR refund, unauthorized passengers in reserved coach, baggage theft, or staff harassment? Learn how to register real-time tickets on RailMadad (139 / railmadad.indianrailways.gov.in), escalate to Railway Claims Tribunal (RCT), and file before District Consumer Commission under CPA 2019 and Railways Act 1989.

LPG & PNG Gas Connection Dispute Legal Redressal Guide

Victim of delayed new LPG/PNG gas connection, forced gas stove purchase, uncredited LPG subsidy, under-filled/leaking gas cylinder, incorrect PNG meter billing, or service refusal by Indane, Bharatgas, HP Gas, IGL, MGL, or Adani Total Gas? Learn how to lodge a ticket on MoPNG e-Seva (mopng.gov.in), call LPG Emergency 1906, escalate to PNGRB, and file before Consumer Court under CPA 2019.

LPG Complaint

LPG cylinder short-weight, delayed delivery, or subsidy not credited? Here's how to complain to your gas agency and oil company.

Salary Not Paid Complaint

Employer withholding your salary or delaying payment for months? Here's how to file a wage complaint.

EPF Claim Rejection & PF Withdrawal Dispute Legal Redressal Guide

Victim of rejected EPF withdrawal Form 19/10C/31, UAN name/DOB mismatch with Aadhaar, employer refusing joint declaration signature or unapproved Date of Exit (DOE), uncredited PF contributions deducted from salary, or delayed settlement beyond statutory 20 days? Learn how to file grievances on EPFiGMS (epfigms.gov.in), escalate on CPGRAMS, demand statutory 12% interest under Para 72(7), and file before Labour Court.

Labour Court Dispute, Unpaid Salary & Illegal Termination Legal Guide

Victim of unpaid salary for months, illegal termination without notice period pay, refusal to issue relieving letter/experience certificate, forced resignation under duress, uncredited gratuity/overtime dues, or minimum wage violation by employer? Learn how to file conciliation on SAMADHAN Portal (samadhan.labour.gov.in), escalate to State Labour Commissioner, file Section 33C(2) recovery petition in Labour Court under Industrial Disputes Act 1947, and claim gratuity interest under Section 7(3A).

Employment Fraud Complaint

Fake job offer that demanded money, or an offer letter that turned out to be forged? Here's how to report it.

Internship Scam

Paid for a fake internship certificate program or got exploited as an unpaid 'intern'? Here's how to report it.

Zomato Complaint

Missing items, stale food, or refund denied by Zomato? Here's how to escalate beyond in-app support.

Swiggy Complaint

Order cancelled after payment, delivery partner misbehaviour, or refund stuck with Swiggy? Here's how to escalate.

Cab Booking Complaint

Overcharged fare, driver misconduct, or ride cancelled after acceptance? Here's how to complain about Ola/Uber rides.

Matrimonial Site Scam

Fake profile asking for money or a matrimonial site not refunding your premium subscription? Here's how to report it.

RTI Complaint

RTI application ignored or given an incomplete answer? Here's how to file a first and second appeal.

Aadhaar Complaint

Aadhaar update rejected, biometric lock issue, or details linked to someone else? Here's how to fix it via UIDAI.

Income Tax Refund Delay & CPC Refund Reissue Legal Redressal Guide

Stuck Income Tax refund for Assessment Year, refund determined under Section 143(1) but not credited, Refund Reissue Request rejected, bank account validation failure, adjusted against disputed past tax demand under Section 245 without notice, or missing statutory interest under Section 244A? Learn how to submit e-Nivarain grievance on e-Filing Portal (incometax.gov.in), file Rectification under Section 154, escalate to CPGRAMS, and petition Income Tax Ombudsman.

GST Fraud, Fake Bill & Non-Issuance of Tax Invoice Legal Redressal Guide

Victim of shopkeeper charging GST without valid GSTIN, fake GST invoice generation, business refusing tax invoice, GST collected from consumer but not remitted to government, or anti-profiteering violations under CGST Act 2017? Learn how to report GST fraud on CBIC Portal (cbic-gst.gov.in), lodge complaints on GST Grievance Portal (selfservice.gstsystem.in), call 1800 1200 232, and file before Anti-Profiteering Standing Committee.