Myntra Complaint
Myntra's most common complaint pattern is a return being picked up successfully (confirmed in-app) but the refund not being credited within the promised window, or a size/item exchange going wrong. These are resolvable through Myntra's own support escalation before any external forum is needed.
What Is It
Once a return is picked up, Myntra's policy commits to a refund within a stated number of business days. A delay beyond that window, or a refund credited to the wrong instrument (e.g., wallet instead of bank account as requested), constitutes a valid complaint.
When To Use It
Escalate if: the refund hasn't arrived within Myntra's stated timeline after pickup confirmation; the refund went to the wrong account/instrument; or a size exchange resulted in the wrong item being sent again.
Step-by-Step Process
- 1Check the refund status and promised timeline directly in the app's order history.
- 2Contact Myntra support via chat with the return pickup confirmation and note the ticket number.
- 3If unresolved past the promised window, email Myntra's Grievance/Nodal Officer with all details.
- 4File with the National Consumer Helpline (1915) if there's no resolution.
- 5For persistent high-value disputes, use e-Daakhil for consumer court filing.
Documents Required
- Order ID and return pickup confirmation
- Screenshot of refund status/timeline from the app
- Bank statement showing refund not credited
- Support chat transcript
Fees
Free up to the National Consumer Helpline stage.
Processing Time
Standard refund window: 5-10 business days post pickup as per Myntra policy. Escalation via Grievance Officer: up to 1 month.
Important Tips
- Save the return pickup confirmation SMS/email — this is your proof the item left your hands even if the refund is delayed.
- Specify your preferred refund instrument (bank/UPI vs. Myntra wallet credit) clearly when initiating the return.