Ajio Complaint
Ajio complaints commonly involve receiving an item that appears used, tampered with, or missing original tags despite being sold as new, along with the standard refund-delay and delivery-delay issues seen across fashion e-commerce.
What Is It
Receiving a used, tampered, or previously-worn item sold as new is a clear breach of contract and consumer rights — it is treated more seriously than a simple size mismatch and typically qualifies for a full refund rather than just a replacement.
When To Use It
Escalate if: the item shows signs of prior use or tampering; original tags/packaging seals are missing despite being sold as new; or a refund/replacement request was rejected without proper inspection.
Step-by-Step Process
- 1Photograph the item immediately on opening, showing the missing tags/tampering clearly, before any further handling.
- 2Raise a return request in-app citing 'item not as described / used condition' with these photos attached.
- 3If rejected, contact Ajio support and explicitly request escalation to the Grievance Officer.
- 4File with the National Consumer Helpline (1915) if unresolved.
- 5For persistent disputes, proceed to e-Daakhil for formal consumer court filing.
Documents Required
- Unboxing photos/video showing the condition of the item
- Order ID and invoice
- Return request screenshots and rejection reason if any
- Support chat transcript
Fees
Free up to the National Consumer Helpline stage.
Processing Time
In-app return resolution: a few days once evidence is reviewed. Grievance Officer escalation: up to 1 month.
Important Tips
- Unboxing photos taken before removing any packaging are your strongest evidence for a 'used item sold as new' claim.
- Don't wear or wash the item before the return is processed — this can void your claim even if your complaint is valid.