LPG Complaint
LPG complaints — short-weight cylinders, delivery delays, missing subsidy, or a rude/absent delivery agent — can first be raised with your distributor and then escalated to the oil marketing company or the national LPG helpline 1906.
What Is It
A complaint against your LPG distributor or oil marketing company for short weight, delayed booking-to-delivery, missing DBTL subsidy, or unsafe/faulty cylinder equipment.
When To Use It
Use this when a delivered cylinder is underweight, delivery is unreasonably delayed, subsidy hasn't been credited despite a completed booking, or the delivery agent misbehaves.
Step-by-Step Process
- 1Weigh the cylinder in front of the delivery agent and note the discrepancy immediately if underweight.
- 2Raise a complaint with your distributor first (in person or via the oil company's app).
- 3If unresolved, call the LPG Emergency Helpline (1906) or your oil company's customer care number.
- 4File online via mylpg.in selecting your oil company (Indane/Bharat Gas/HP Gas) and complaint category.
- 5For missing subsidy, check your bank-linked Aadhaar seeding status, as this is the most common cause.
Documents Required
- LPG consumer number/subscription voucher
- Cylinder weight photo (if underweight)
- Delivery receipt
- Aadhaar-linked bank account details for subsidy issues
Fees
Free to file with the distributor, oil company, or the 1906 helpline.
Processing Time
Distributor-level complaints are typically resolved within 3–7 days; subsidy crediting issues may take up to a billing cycle to correct.
Important Tips
- Always ask the delivery agent to weigh the cylinder in front of you before accepting it.
- Keep your Aadhaar seeded correctly with your LPG consumer number and bank account for uninterrupted subsidy.
- Report a gas leak smell immediately using the emergency helpline — safety complaints should never wait.