Fact CheckedLast Updated: 5 July 2026Reviewed By: ComplaintAdda Editorial Team
Matrimonial Site Scam
Matrimonial scams involve fake profiles (often citing NRI/military status) that build trust before requesting money for an 'emergency', as well as site-level issues like non-refunded premium subscriptions.
What Is It
Fraud where a fake matrimonial profile extracts money or personal information through emotional manipulation, or a genuine complaint against a matrimonial platform for billing/subscription issues.
When To Use It
Report when a matched profile requests money for any reason, or when a platform refuses a valid refund for a paid subscription that didn't deliver promised features.
Step-by-Step Process
- 1Stop all communication and payment with the suspicious profile immediately.
- 2Report and block the fake profile using the matrimonial site's own reporting tool.
- 3If money was sent, call 1930 and file a complaint on cybercrime.gov.in with chat/payment evidence.
- 4For billing/subscription disputes, raise a written complaint with the platform's customer care first.
- 5Escalate unresolved subscription refunds to the National Consumer Helpline (1915).
Documents Required
- Screenshots of the profile and chat
- Payment proof (if money was sent)
- Subscription payment receipt (for billing disputes)
- Any documents shared by the fraudulent profile
Fees
Free to file on cybercrime.gov.in or the National Consumer Helpline.
Processing Time
Fraud investigations take 30–90 days; billing disputes with the platform typically resolve in 15–30 days.
Important Tips
- Never send money to a match you haven't met in person, regardless of the story presented.
- Video call before proceeding further with any profile that seems to avoid meeting or calling.
- Read the refund policy carefully before purchasing a premium matrimonial subscription.
Frequently Asked Questions
No, you should never send money to a match before meeting them in person and verifying their identity independently, regardless of how convincing their story is.
This article is for general information only and does not constitute legal advice. Always verify with the official source before acting.