Meesho Complaint
Meesho's marketplace model involves a large number of small, independent sellers, which means product quality and delivery reliability can vary widely between orders. When a complaint isn't resolved through the app's return/refund flow, you have the same statutory escalation routes as with any other e-commerce platform.
What Is It
A Meesho complaint typically involves the product significantly not matching the listing (wrong size, wrong color, poor quality fabric), non-delivery, or a refund stuck after a return was accepted by the app but not processed to your bank/wallet.
When To Use It
Escalate if: your return was accepted in-app but the refund hasn't been credited within the stated timeframe; the product received is materially different from the listing; or the order shows 'delivered' but you never received it.
Step-by-Step Process
- 1Raise a return/refund request within the app's stated window with clear photos of the issue.
- 2If the refund is stuck, follow up via the app's help chat and note the ticket ID.
- 3If unresolved, email Meesho's Grievance Officer (published on their website/app) with the order ID and ticket number.
- 4File a complaint with the National Consumer Helpline (1915) if there's no resolution within a reasonable time.
- 5For non-delivery marked as 'delivered', request the courier's proof-of-delivery record through Meesho support as evidence.
Documents Required
- Order ID and screenshots of the listing vs. product received
- Return/refund request confirmation
- Chat transcript with Meesho support
- Bank/UPI statement showing refund status
Fees
Free up to the National Consumer Helpline; nominal fee for consumer court filing.
Processing Time
In-app refunds: 3-7 days typically once approved. Grievance Officer response: up to 1 month. Consumer Helpline mediation: a few weeks.
Important Tips
- Always photograph the product against the original listing image before initiating a return — mismatches are easier to prove visually.
- Note the exact refund timeline promised in the app (usually stated at the time of return approval) so you know when to escalate.