Fact CheckedLast Updated: 5 July 2026Reviewed By: ComplaintAdda Editorial Team
Pension Complaint
Pension complaints cover both government pensioners (handled via the Centralised Pension Grievance Redress and Monitoring System) and EPS-95 pensioners under EPFO, for issues like non-credit, wrong calculation, or delayed family pension transfer.
What Is It
A complaint filed regarding non-credit, incorrect calculation, or delayed processing of a government/EPS pension, including family pension after the pensioner's death.
When To Use It
Use this when your monthly pension isn't credited on time, the amount seems incorrectly calculated, or a family pension claim after a pensioner's death is stuck.
Step-by-Step Process
- 1Check your pension credit status with your disbursing bank and the pension portal (e-PPO for government pensioners, EPFO for EPS).
- 2Contact the concerned Pension Disbursing Authority/EPFO office with your PPO number for clarification.
- 3If unresolved, file a grievance on the Centralised Pension Grievance portal (pgportal.gov.in/pension) or EPFiGMS for EPS pensions.
- 4For family pension, ensure the death certificate, succession documents, and nominee details are correctly submitted.
- 5Escalate to the Department of Pension and Pensioners' Welfare if the grievance remains unresolved.
Documents Required
- PPO (Pension Payment Order) number
- Bank passbook showing pension credits
- Death certificate and succession proof (for family pension)
- Prior complaint reference number
Fees
Free to file at every stage.
Processing Time
Routine grievances are typically resolved within 30 days; family pension transfer can take 30–60 days after complete documentation.
Important Tips
- Keep your PPO number safe and handy for any pension-related follow-up.
- Submit a life certificate on time each year to avoid pension suspension.
- For family pension, start the documentation process (death certificate, nominee proof) as early as possible.
Frequently Asked Questions
You typically need the pensioner's death certificate, the PPO number, the family member's ID/bank details, and a succession certificate or nomination proof, submitted to the disbursing bank or EPFO office.
This article is for general information only and does not constitute legal advice. Always verify with the official source before acting.