Fact CheckedLast Updated: 5 July 2026Reviewed By: ComplaintAdda Editorial Team
Product Defect Complaint
Under the Consumer Protection Act, a manufacturer or seller is liable for a manufacturing defect that causes loss or does not match promised quality — you are entitled to repair, replacement, or refund.
What Is It
A complaint for any product that is defective, damaged, or fails to perform as advertised, holding the manufacturer/seller liable for repair, replacement, or refund.
When To Use It
Use this when a product fails, breaks, or underperforms shortly after purchase and the seller/manufacturer refuses reasonable redress.
Step-by-Step Process
- 1Contact the seller/manufacturer's customer care with the invoice and photos/videos of the defect.
- 2Request repair, replacement, or refund in writing, referencing the warranty terms.
- 3If refused or ignored, file a complaint on the National Consumer Helpline (1915).
- 4Escalate to the Consumer Commission via e-Daakhil if unresolved within a reasonable time.
- 5For serious safety defects, also inform the Bureau of Indian Standards (BIS) if the product carries a BIS mark.
Documents Required
- Purchase invoice
- Warranty card/document
- Photos or video of the defect
- Written correspondence with the seller/manufacturer
Fees
Free at the National Consumer Helpline; nominal fee only if escalated to the Consumer Commission.
Processing Time
Sellers typically must respond within 15–30 days; Consumer Commission cases take 3–5 months.
Important Tips
- Always retain the original invoice and warranty card until the warranty period ends.
- Document the defect with photos/videos the moment you notice it.
- Check if the product carries a BIS or ISI mark — this adds a regulatory angle to safety-related defects.
Frequently Asked Questions
Yes, a manufacturing defect is covered under warranty and consumer law separately from the seller's return window, so you can still claim repair, replacement, or refund.
This article is for general information only and does not constitute legal advice. Always verify with the official source before acting.