How to File LPG Gas Complaint Online in India: Indane, HP, and Bharat Gas

1. Common LPG Gas Problems Faced by Consumers

Indian consumers frequently encounter operational and service-related issues with their LPG distributors. Understanding these issues is the first step toward seeking redressal:

• Refill Delivery Delays: Distributors failing to deliver cylinders within the standard 24–48 hours of booking.
• Underfilled Cylinders (Short Delivery): Cylinders containing less than the mandated 14.2 kg of net LPG domestic weight.
• Forced Product Bundling: Distributors refusing to release a connection unless you purchase a gas stove, hose pipe, or insurance policy directly from them.
• Overcharging (Overbilling): Delivery staff demanding money over the official retail selling price (RSP) shown on the invoice or booking receipt.
• Defective Regulators or Valves: Equipment malfunctions that represent immediate safety hazards.
• Rude Behavior or Refusal of Service: Distributors neglecting customer service queries or illegally suspending connections without official cause.

2. LPG Emergency & Safety Warning

Safety is paramount when dealing with pressurized LPG. If you smell gas or suspect a leakage, do not turn on any electrical appliances, do not strike matches, and exit the premises immediately.

3. Official LPG Helpline Numbers in India

Below is the directory of verified numbers for general complaints and emergency services.

4. How to File Indane Gas Complaint Online

Indane Gas (Indian Oil Corporation Limited) offers multiple channels to register consumer complaints online:

Option A: Via the IndianOil One Portal

• Visit the official IndianOil Customer Portal at cx.indianoil.in.
• Click on the Feedback or Grievance tab.
• Select LPG as the product category.
• Choose the sub-category corresponding to your issue (e.g., Refill Related, Delivery Related, Distributor Related).
• Enter your Registered Mobile Number (RMN) or LPG ID (17 digits).
• Fill in the details of the complaint, attach supporting documents (such as booking receipts or delivery invoices showing overcharging), and submit.
• Note down the Service Request (SR) Number generated for tracking.

Option B: Via the IndianOil One Mobile App

• Download the official IndianOil One app from the Google Play Store or Apple Store.
• Log in using your registered credentials.
• Tap on the menu and select LPG -> LPG Service Request / Grievance.
• Describe your issue and tap submit to track progress directly.

Option C: Via WhatsApp

• Send a message saying LPG or REFILL to Indane's official customer WhatsApp number at 7588888824 to query bookings, or use it to fetch customer care coordinates.

5. How to File HP Gas Complaint Online

HP Gas (Hindustan Petroleum Corporation Limited) provides simple interfaces for grievance registration:

Option A: Via the MyHPGas Portal

• Navigate to the official HP Gas portal at myhpgas.in.
• Locate the Give Feedback / Complaint option in the main navigation.
• You will be redirected to the HP Customer Care Management System.
• Select whether you are a registered customer or a non-registered customer.
• Provide your Consumer Number, Distributor Name, State, and District (or search using your RMN).
• Select the query/complaint type, enter details, and upload invoices or logs.
• Submit the form and print/save the Grievance Reference Number.

Option B: Via the HP Pay Mobile Application

• Open the HP Pay app.
• Tap on the LPG section.
• Select Grievance / Feedback to log a ticket directly into the OMC database.

6. How to File Bharat Gas Complaint Online

Bharat Gas (Bharat Petroleum Corporation Limited) handles customer queries via its centralized portal and conversational tools:

Option A: Via the eBharatGas Portal

• Go to the official Bharat Gas website at ebharatgas.com.
• Click on Feedback & Grill or Customer Care -> Write to Us.
• Select the type of interaction (Complaint, Query, Suggestion, or Appreciation).
• Authenticate using your 17-digit LPG ID, Registered Mobile Number, or State/District/Distributor details.
• Detail your issue (e.g., if a distributor forced you to buy accessories, state it clearly as a violation of OMC rules).
• Click submit to receive your confirmation code via SMS.

Option B: Via 'Urja' WhatsApp Chatbot

• Send a message to Bharat Petroleum's conversational helper Urja at 9223112222 to lodge service complaints or check subsidy details.

7. Complaint Escalation Flowchart

If your initial complaint remains unresolved or is closed without proper resolution, follow this structured escalation path to assert your rights:

8. Consumer Rights for LPG Customers

Under the Consumer Protection Act and Oil Marketing Companies' guidelines, LPG consumers in India have specific legal rights:

• Right to Verification of Quantity & Quality: You have the right to ask the delivery personnel to weigh the cylinder in your presence using a portable spring balance before accepting delivery. The net gas weight must be 14.2 kg (excluding tare weight printed on the cylinder body).
• Right to Reject Bundled Products: You are not legally required to buy a gas stove, hotplate, lighter, or cylinder trolley from the distributor to get a new gas connection. Forced bundling is an unfair trade practice.
• Right to Third-Party Equipment: You can buy a BIS-approved gas stove or rubber tube hose from any retailer. The distributor only has the right to inspect the equipment at your home for safety by charging a nominal fee before turning on the connection.
• Third-Party Insurance Cover: All registered LPG consumers are covered under a Public Liability Insurance Policy taken out by the OMCs. In the case of an accident causing injury or property damage, the consumer is entitled to claim insurance relief.
• Right to Transfer Connection: You can transfer your LPG connection from one distributor to another within the same town or across India without paying any fee, by collecting a Transfer Advice (TA) or Subscription Voucher (SV).

9. Required Documents for Filing Escalated Complaints

If you decide to file a complaint in Consumer Court or escalate via the National Consumer Helpline, ensure you gather the following documents:

• Subscription Voucher (SV): The original document issued at the time of connection.
• Refill Booking Receipts: Showing the date, booking number, and standard delivery charges.
• Delivery Invoice/Cash Memo: Evidence of the amount paid (crucial for overcharging cases).
• Weight Verification Records: Video/photo evidence of weight mismatch, if available.
• Written/Email Correspondence: Copy of written emails sent to the distributor or Territory Manager.

10. Practical Internal Resources on ComplaintAdda

To help you assert your citizen rights further, explore these dedicated resources on our platform:

• Learn more about your fundamental protections under our Consumer Rights Guide.
• For structural legal procedures in India, read our detailed article on Legal Basics.
• Access our comprehensive list of emergency contacts in the Helpline Directory.
• Dealing with utility bills? See our guides on resolving an Electricity Billing Complaint or reporting a Water Supply Complaint.

11. Disclaimer

*This guide is for educational and informational purposes only. ComplaintAdda is an independent platform and is not affiliated with any Oil Marketing Company (IOCL, HPCL, BPCL) or government body. Consumers are advised to verify details with official company websites before taking action.*