ComplaintAdda
Fact CheckedLast Updated: 5 July 2026Reviewed By: ComplaintAdda Editorial Team

Nykaa Complaint

Nykaa complaints usually involve expired cosmetics, counterfeit beauty products, wrong shade delivery, or delayed refunds on returns. Nykaa has an internal grievance process, but unresolved cases can be escalated to consumer forums.

What Is It

A formal complaint against Nykaa (app/website) for a defective, expired, fake, or wrongly shipped beauty/wellness product, or for refund and return service failures.

When To Use It

Use this when Nykaa's in-app support has not resolved your issue within a reasonable time, or when you received an expired/counterfeit product and the return was rejected unfairly.

Step-by-Step Process

  1. 1Raise a ticket via the Nykaa app under 'Help Centre' with order ID and photos of the product/expiry date.
  2. 2If unresolved in 7 days, email Nykaa's customer care with your ticket number and a clear deadline.
  3. 3File a complaint on the National Consumer Helpline (1915) or consumerhelpline.gov.in referencing Nykaa.
  4. 4Attach invoice, product photos and chat transcripts as evidence.
  5. 5If still unresolved after 15–20 days, escalate to the District Consumer Disputes Redressal Commission.

Documents Required

  • Order ID and invoice
  • Photos of product and expiry date/batch number
  • Screenshot of app chat/ticket
  • Bank statement (if refund related)

Fees

Free on both the Nykaa support channel and the National Consumer Helpline.

Processing Time

Nykaa typically responds in 3–7 days. Consumer Commission cases can take 3–6 months.

Important Tips

  • Always check the batch/expiry code on cosmetics before opening the seal.
  • Record an unboxing video for high-value beauty orders.
  • Never accept a damaged or tampered seal at the doorstep.

Frequently Asked Questions

File a complaint on the National Consumer Helpline with photo evidence of the expiry date; selling expired cosmetics is a clear consumer rights violation.
This article is for general information only and does not constitute legal advice. Always verify with the official source before acting.