Fact CheckedLast Updated: 5 July 2026Reviewed By: ComplaintAdda Editorial Team
Overcharging Complaint
Charging above the Maximum Retail Price (MRP) or the advertised price is illegal under the Legal Metrology Act and Consumer Protection Act. Consumers can demand a refund of the excess amount and report the violation.
What Is It
A complaint against a seller, restaurant, or service provider for charging above the MRP, the advertised/menu price, or adding undisclosed charges without consent.
When To Use It
Use this when a bill shows an amount higher than the MRP printed on the product, or when hidden charges are added without prior disclosure.
Step-by-Step Process
- 1Keep the bill/receipt showing the overcharged amount and the product's printed MRP as evidence.
- 2Raise the issue on the spot with the seller/manager and ask for a corrected bill or refund of the difference.
- 3If refused, file a complaint on the National Consumer Helpline (1915) with photos of the bill and MRP.
- 4For repeated or large-scale MRP violations, also inform the local Legal Metrology/Weights and Measures department.
- 5Escalate to the Consumer Commission via e-Daakhil if the amount justifies formal legal action.
Documents Required
- Bill/receipt showing the overcharged amount
- Photo of the product's printed MRP
- Menu/price list (for restaurants/services)
- Any written response from the seller
Fees
Free at the National Consumer Helpline; nominal fee only if escalated to court.
Processing Time
Most overcharging disputes settle within days at the seller level; formal cases take 3–5 months.
Important Tips
- Always check the printed MRP before paying, especially in tourist areas, cinemas, and railway stations.
- Restaurants can add service charge only if clearly disclosed and it must be optional, not mandatory.
- Take a photo of the price tag/menu at the time of purchase as instant proof.
Frequently Asked Questions
Yes, selling any packaged product above its printed MRP violates the Legal Metrology (Packaged Commodities) Rules and is a punishable offence.
This article is for general information only and does not constitute legal advice. Always verify with the official source before acting.