Fact CheckedLast Updated: 5 July 2026Reviewed By: ComplaintAdda Editorial Team
Remote Access App Scam
Remote access scams trick victims — often via a fake customer care number found on Google — into installing apps like AnyDesk or TeamViewer, giving the fraudster full control of the phone or computer to empty bank accounts.
What Is It
Fraud where a scammer, posing as bank/company support, convinces a victim to install a screen-sharing/remote-access app and then uses that access to steal banking credentials and transfer funds.
When To Use It
Report immediately if you installed a remote-access app on a support agent's instruction and later found money missing from your account.
Step-by-Step Process
- 1Immediately uninstall the remote access app and turn off your Wi-Fi/mobile data.
- 2Call 1930 right away to attempt a freeze on the fraudulent transaction.
- 3Contact your bank to block your cards/net banking and change all passwords from a different device.
- 4File a complaint on cybercrime.gov.in with screenshots of the app installation and the fake support number used.
- 5Run a full malware scan on the affected device and reset it if the scam involved deeper access.
Documents Required
- Screenshot of the app installed and the number that guided you
- Transaction ID/UTR of the fraudulent debit
- Bank statement
- Any call recording (if available)
Fees
Free to file on cybercrime.gov.in or via the 1930 helpline.
Processing Time
Freeze requests are actioned within hours if reported promptly; full investigation can take 30–90 days.
Important Tips
- Never search for a bank's customer care number on Google — use only the number printed on your card/passbook or the official website.
- No genuine bank or company support agent will ever ask you to install a remote-access app.
- If you must install such an app for legitimate tech support, uninstall it immediately after the session.
Frequently Asked Questions
No, these are legitimate remote-support tools. The danger comes from installing them on the instruction of an unverified caller claiming to be bank or company support.
This article is for general information only and does not constitute legal advice. Always verify with the official source before acting.