ComplaintAdda
Fact CheckedLast Updated: 5 July 2026Reviewed By: ComplaintAdda Editorial Team

Swiggy Complaint

Swiggy complaints commonly involve auto-cancelled orders with delayed refunds, delivery partner conduct issues, and Instamart grocery discrepancies. Escalating past the app's automated support ensures faster human review.

What Is It

A complaint against Swiggy for order cancellation refund delays, delivery partner misconduct, wrong/missing items, or poor resolution from customer support.

When To Use It

Use this when a refund for a cancelled/failed order is delayed beyond the promised window, or in-app support fails to address a legitimate grievance.

Step-by-Step Process

  1. 1Raise the issue in-app immediately with order details and evidence (photos/screenshots).
  2. 2Ask explicitly for escalation to a senior support agent if the chatbot response is unsatisfactory.
  3. 3Check refund status against your bank statement after the promised timeline (usually 5–7 days).
  4. 4File a complaint on the National Consumer Helpline (1915) with all evidence if unresolved.
  5. 5Escalate to the Consumer Commission via e-Daakhil for high-value or repeated disputes.

Documents Required

  • Order ID and payment receipt
  • Screenshots of the app chat/cancellation
  • Bank statement showing pending refund
  • Photos of missing/wrong items

Fees

Free on both Swiggy's support and the National Consumer Helpline.

Processing Time

Refunds are usually processed within 5–7 working days; escalated complaints take 7–15 days.

Important Tips

  • Screenshot the order status the moment it's auto-cancelled to prove the timeline.
  • Report delivery partner misconduct with the exact time and rider details for faster action.
  • If a refund is delayed beyond 7 days, escalate immediately rather than waiting further.

Frequently Asked Questions

If the refund doesn't reflect within 7 working days of the promised date, it's reasonable to escalate to the National Consumer Helpline.
This article is for general information only and does not constitute legal advice. Always verify with the official source before acting.