Fact CheckedLast Updated: 5 July 2026Reviewed By: ComplaintAdda Editorial Team
Zomato Complaint
Zomato complaints typically involve missing/wrong items, stale or contaminated food, and refund denials for cancelled or undelivered orders. Escalating beyond the chatbot to the National Consumer Helpline gets faster attention for unresolved cases.
What Is It
A complaint against Zomato for order/delivery failures, food quality issues, or unfair denial of a refund or credit for a genuinely faulty order.
When To Use It
Use this when the in-app chat support denies a legitimate refund/credit or fails to resolve a food safety complaint satisfactorily.
Step-by-Step Process
- 1Report the issue within the app immediately with photos of the food/order and a description.
- 2If the chatbot denies resolution, request escalation to a human agent explicitly.
- 3File a complaint on the National Consumer Helpline (1915) with your order ID and screenshots if still unresolved.
- 4For food safety issues (contamination, foreign objects), also consider informing the local FSSAI office.
- 5Escalate to the Consumer Commission via e-Daakhil for repeated or high-value disputes.
Documents Required
- Order ID and receipt
- Photos of the food/missing items
- In-app chat screenshot
- Payment proof
Fees
Free on both Zomato's support and the National Consumer Helpline.
Processing Time
In-app resolution is usually instant to a few hours; escalated complaints take 7–15 days.
Important Tips
- Photograph the food immediately upon opening if there's an issue, before consuming or discarding it.
- Report within a few hours of delivery — delayed reporting weakens your refund claim.
- Ask explicitly for 'refund to original payment method' rather than accepting only Zomato credit if you prefer cash back.
Frequently Asked Questions
You can insist on a refund to your original payment method, and escalate to the National Consumer Helpline if the app support refuses.
This article is for general information only and does not constitute legal advice. Always verify with the official source before acting.